Refund policy

Returns

You have 30 calendar days from the date you received your item to request a return. To be eligible:

  • The item must be unused and in the same condition as when you received it.
  • It must also be in the original packaging (if applicable).

Items not eligible for return include:

  • Books and paper patterns
  • Custom and personalized orders, including custom handles, engraving, mosaic pins, thin-ground blades, and blades made to fit other makers' swivel knives
  • Blades or tools that have been used or resharpened
  • Opened honing compound
  • Gift certificates
  • Any item that is on sale or discounted
  • Any product where the description specifically states it is not eligible for return

Exchanges & Warranties

We stand behind the quality of our tools. Every Leather Wranglers tool is handcrafted, and if something isn't right, we want to make it right.

  • Leather Wranglers tools (including swivel knives, swivel knife blades, round knives, trim knives, skivers, and whackers) are covered by a warranty and may be exchanged or refunded on a case-by-case basis.
  • Sharpening stones from other manufacturers (such as DMT and EZE-LAP) are covered by the manufacturer's warranty. Please reach out to us if you need help starting a warranty claim.
  • If a Tools Tray, Possibles Tray, or Swivel Knife Rack arrives broken, please email a photo of the damaged item along with your order number to orders@leatherwranglers.com. We'll get it taken care of.

Refunds

Once we receive your returned item, we'll inspect it and notify you of the status via email. If your return is approved, we'll initiate a refund to your original payment method.

Please note:

  • Refund timing depends on your card issuer's policies.
  • Shipping costs are nonrefundable.

If you have questions about a refund, don't hesitate to contact us at orders@leatherwranglers.com or (986) 305-8569.

Shipping & Lost Packages

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged product, etc.).

Once a tracking number has been issued and your order has left our facility, it becomes the responsibility of the shipping carrier (USPS, UPS, FedEx, etc.). If your order is lost, delayed, or damaged in transit, we ask that you file a claim directly with the carrier.

Need help with that process? We're happy to assist. Just give us a call at (986) 305-8569.

Need Help?

We're always glad to help however we can. Reach us at orders@leatherwranglers.com or (986) 305-8569.